Privacy Policy

1. Introduction

Welcome to KZO Wellness Studio, LLC (“KZO Wellness Studio,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, communicate with us, or receive services from us.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

3. How We Use Your Information

We may use collected information to:

• Schedule consultations, appointments, and wellness services
• Respond to inquiries and customer requests
• Deliver concierge wellness and IV therapy services
• Improve website functionality and user experience
• Process transactions and payments
• Send service-related updates
• Provide customer support
• Maintain legal, safety, and compliance obligations

4. SMS Messaging & Communication Consent

If you voluntarily provide your phone number through our website forms or other approved communication methods, you may choose to receive SMS text messages from KZO Wellness Studio, LLC.

These messages may include:

• Appointment confirmations
• Scheduling updates
• Wellness-related service notifications
• Care coordination messages
• Limited promotional or informational wellness communications (only if consent is provided)

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance.

SMS consent is collected only through approved opt-in methods.

SMS opt-in data and consent will never be sold, rented, shared, or disclosed to third parties for marketing or promotional purposes.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar tracking technologies to improve functionality and user experience.

These technologies may help us:

• Understand site performance
• Analyze visitor behavior
• Improve page functionality
• Enhance website security and usability

You may disable cookies through your browser settings at any time.

6. Data Sharing & Disclosure

We do not sell your personal information.

We may share limited information only when necessary with:

• Secure payment processors
• Scheduling or CRM platforms
• Technology providers supporting website or operational functionality
• Legal or regulatory authorities when required by law

SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Access to sensitive information is restricted only to authorized personnel and trusted service providers with legitimate business purposes.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict or object to certain processing
• Withdraw consent when applicable
• Request information regarding stored data

To make a privacy request, contact us using the information below.

9. Third-Party Services

Our website may integrate with trusted third-party platforms such as scheduling systems, payment processors, or CRM software. These providers maintain their own privacy and security policies.

We encourage users to review third-party privacy policies when applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or compliance changes. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us: